Refund policy

We have a 14-day return policy, which means you can request a return within 14 days of receiving the product.

To be eligible for a return, the product must be in the same condition as when you received it, unused and unworn, with all tags still attached, and in its original packaging. You will also need your receipt or proof of purchase.

You can initiate a return by sending us a message at info@ateljeejee.co. Please note that returns must be sent to the following address: Merimiehenkatu 26 B 3, 00150 Helsinki.

If the return is approved, we will send you a return shipping label along with instructions on how and where to send the package. We do not accept products that are sent back to us without a return request.

Please contact us by sending an email to info@ateljeejee.co if you have any questions about returns.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or incorrect. This will allow us to assess the issue and resolve it.

Exceptions / Non-Returnable Products
Some products cannot be returned. These include custom-made products, such as custom-made boards, custom-made crochet items, and other products made specifically to the customer’s specifications (EU Directive 2011/83/EU, Article 16). Please contact us if you have questions about a specific product.

Exchanges
The fastest way to get the product you want is to return the item you received and purchase a new one once the return has been approved.

Refunds
We will notify you once the return has been received and inspected. We will also let you know if we approve the refund. If the refund is approved, you will receive your money back via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and credit it to your account.